About Silver Spring Pro Plumbing
Silver Spring Pro Plumbing is a 24/7 dispatch line for licensed and insured plumbers serving Silver Spring, PA and nearby towns. Our office is in Columbia, Lancaster County.
This page explains how the line works, what we promise and what we do not, and how to check any plumber in Pennsylvania before you let them in your home.
What we do
We take calls for plumbing problems at any hour and connect homeowners and small businesses with a licensed plumber. The dispatcher asks what is happening, gives you safe steps to limit damage and arranges the visit. For work that can wait, we offer same-day appointments when available.
The plumber who comes out explains the cause, the repair and a clear price before work starts. If the job turns out to be larger than expected, you are told before anything else is opened.
What you can expect from a visit
These are the standards we hold every visit to.
- The plumber explains the problem in plain words before recommending a repair.
- You hear the price before work starts.
- Questions are welcome at every step.
- The work area is left tidy when the job is done.
- You get advice on how to prevent a repeat.
How to verify any plumber in Pennsylvania
Run this check on every company you are thinking of hiring, ours included. The registration rule sits in Pennsylvania's Home Improvement Consumer Protection Act, and it applies once a contractor reaches $5,000 of home improvement work in a year. The registration number then has to appear on that contractor's contracts, estimates, proposals and ads.
Look the number up at attorneygeneral.gov or call 1-888-520-6680. Anything over $500 needs a written contract, and payment should never be demanded before you sign. You can usually cancel within three business days of signing, with exceptions the law sets for emergencies, so ask the contractor how that works on your job.
What this site does not claim
You will not find review counts, star ratings, awards or years in business here. We would rather leave out a number than print one you cannot check. What you can check is the address, the phone number and the state registration lookup above.
For work in the City of Lancaster, the city also has its own permit application, which asks for the plumber's city license number and a certificate of insurance naming the city. Ask any plumber about permits before the job starts.
How the line works day and night
The phone does not change at midnight. A dispatcher answers, asks where you are, what you see and whether water is still running, then gives you the first safe steps. That short call is the most useful part of any emergency, because the first ten minutes decide how much of the house gets wet.
After that, a licensed plumber is arranged for the visit. For jobs that are not urgent, such as a dripping faucet or a slow drain, the dispatcher offers a same-day appointment when available and tells you what to have ready.
Questions worth asking any plumber
Whoever you call, these questions separate a clear answer from a vague one.
- Will I get a clear price before work starts, and is it in writing for larger jobs?
- Is the contractor registered with the Pennsylvania Attorney General, and what is the number?
- Does the job need a permit, and who pulls it?
- What happens if you open the wall and find something different?
- Who do I call if the problem comes back?
Which Silver Spring we serve
We serve the Silver Spring community in West Hempfield Township, Lancaster County, along PA Route 23. A different Silver Spring Township exists in Cumberland County near Mechanicsburg, and that is not our area.
Where to find us
Our office is at 1115 Lancaster Ave, Columbia, PA 17512, and the phone line is (717) 349-9373. Visit the contact page for the map and email, or see the service area page for the towns we dispatch to.
Questions about our company
Yes. We dispatch licensed and insured plumbers. Ask the plumber about permits and registration for your job, and verify any contractor at attorneygeneral.gov.
No. Numbers vary by job and by plumber, so ask the plumber for the details that apply to your work before the job begins.
The office is at 1115 Lancaster Ave, Columbia, PA 17512. Calling first is the fastest way to reach a plumber.
Sources for the rules and facts on this page
- According to the Pennsylvania Office of Attorney General's Home Improvement Consumer Protection Act brochure, contractors doing $5,000 or more of home improvement work in a year must register, and a written contract is required when work costs more than $500. Check any contractor at attorneygeneral.gov.
- West Hempfield Township website (westhempfield.org), for the township's permit application, building code official and septic pumping notice.
- City of Lancaster mechanical, electrical and plumbing permit application, for the licensed plumber and certificate of insurance fields.
Talk to a real dispatcher
Call the 24/7 line. A person answers and helps you decide what to do first.